Shipping Policy

Shipping and product collection policy:

A. For every order placed through the company's website, shipping is as detailed below :

4.A.1. The shipping cost may be updated from time to time in accordance with what is stated when placing the order on the site.

4.A.2.

B. If a user indicates delivery of the product ordered by him at the time of purchase, the Company will ensure that the product purchased from the Company's website will be delivered to the user/customer/orderer at the address entered by the user/customer/orderer.  In any case, the company will not be responsible for delays and/or errors and/or malfunctions resulting from the provision of incorrect details by the user or delays resulting from the delivery company .

 

The delivery time for products ordered online from the company's website is up to 21 business days (excluding Fridays-Saturdays, holidays and Israeli holidays). Any order received by the company's website system by 12:00 on a particular day will be processed starting on the next business day, which will be counted as the first business day (if the order is placed on a Thursday, Friday or Saturday, the first business day counted is Sunday).

 

third. In cases of special load on the shipping company (including due to force majeure, war, pandemic, holidays, etc.), there may be a delay in product delivery times of one to four business days.

 

In areas with restricted access from a security perspective, including due to warnings from the authorities and the Home Front Command, the Company will be entitled to deliver the Company's products advertised on the Site at the Company's official address only, and this by prior arrangement with the User using details that will be provided by him when placing the order. Without derogating from the above, it should be noted that the delivery of the products is carried out through Cargo Ltd. (hereinafter: "Cargo Ltd."). The Company does not make deliveries to areas/cities/towns where Cargo Ltd. does not provide services. It is the User's responsibility to examine the Cargo Ltd.'s regulations and terms of use and to ensure that they are suitable for his needs and purposes. The User is aware of this when actually using the Service and will not have any claim in this regard against the Company, including in all matters relating to deliveries and everything related to them. 

 

D. Delivery of orders placed from the company's website to remote locations from the center of the country may be delayed for several additional days. The company does not undertake to provide deliveries throughout the land of Israel. The company will notify the user/customer when it is not possible to make the delivery, including due to congestion and/or for any reason, within 4 business days from the date the order is placed. 

In the event that a customer has purchased products and requested delivery and delivery cannot be provided to a specific town/city/region, the customer will be entitled to collect his order from the company's registered address by prior arrangement or through a courier on his behalf.

Yes, in the aforementioned case only, the customer/user/customer will have the option to cancel the order within 14 days from the date of notification that the order ordered on the company's website cannot be sent to the customer/user/customer, without cancellation fees.

 

the.  Collection of products ordered from the Company's website from the Company's registered address without delivery is up to 16 business days from the date the products were ordered on the website. If the product is not collected within 16 business days from the date the order is placed, the Company will have no liability regarding the product that was not picked up and/or liability to deliver it.

 

F. The Company may change, at its discretion, without any publication regarding the change, the manner of delivery and/or collection of the products and/or the policy detailed in these regulations, and it is the responsibility of the user/customer/orderer to update themselves from time to time regarding the Company's delivery policy.

G.  The user/customer/orderer may authorize the courier to place the products ordered from the site outside the door of his house or in another reasonable place according to his request (for example, in a bathroom of the building, under the carpet, at the neighbor's, etc.). In the aforementioned case, the exclusive responsibility arising from leaving the products in accordance with the user/customer/orderer's request as stated above will be the user/customer/orderer's only, and the customer will not have any demand and/or claim against the company for the supply of the products, including their nature, quality, properties, existence, theft, location, etc.