Transaction cancellation

Changes, exchanges and cancellations

A. A user who has made a purchase of the Company's product on the Company's website may cancel the transaction subject to the provisions of the Consumer Protection Law, 5741-1981 (hereinafter: " Consumer Protection Law "), the regulations enacted pursuant thereto, and in accordance with the terms detailed in these regulations.

 

B. Any user who has made a purchase on the site may cancel the transaction made within 14 days from the date of receipt of the product or from the date of receipt of the product details in accordance with Section 14C(b) of the Consumer Protection Law, whichever is later. It is clarified that the aforementioned is subject to the fact that the product will be returned without any defect and when it has not been used and the original packaging has not been opened. The return of the product will be made in full coordination with the company's representatives in writing in accordance with the contact details shown on the company's website.

 

third. A user/consumer who is a senior citizen aged 65 or over or a new immigrant or a person with a disability may cancel the transaction within four months from the date of execution of the transaction or from the date of receipt of the product or from the date of receipt of the transaction details document as stated in Section 14C(b) of the Consumer Protection Law, whichever is later. The aforementioned is subject to the fact that the engagement between the parties was conducted through a conversation between the user/consumer and the company. The aforementioned is subject to the fact that the conversation will be conducted in writing only, including via email, SMS messages ,  WHATSAPP , and so on.

 

third.  To cancel a transaction, you can contact the company via the email below:

 Monte.lines.help@gmail.com ; and/or in any other way advertised on the company's website. The aforementioned is subject to the fact that the contact and correspondence will be made in writing. The cancellation notice will include the user's details, including full name, ID card, mobile phone number and email address.

 

D. The user is aware that when canceling a transaction as stated above, a cancellation fee of 5% of the transaction or 100 NIS will be charged - whichever is lower. Yes, the user will be charged the cost of the delivery made for providing the product to the user, and in the event of such cancellation, the user will also pay the cost of the delivery that will be made after the transaction is canceled in order to return the product to the company (total delivery cost in the event of cancellation 58 NIS including VAT).

 

the. If a user/customer did not place their order correctly, among other things due to entering incorrect and/or missing details when making the purchase, Then, in the aforementioned case, the Company will be entitled to cancel the order within 14 days from the date of placing the order at the Company's sole discretion. 

 

and.  The user is aware that the company has the right to change the variety of products advertised and marketed on the site and/or change the prices of the products advertised on the site and/or change any content and/or conditions and/or any means of payment appearing on the site, all at its sole discretion and in accordance with its decisions that will be made from time to time, all without any obligation to provide reasons and/or an obligation to update the user and/or an obligation to publish the change that has been made. The user/customer is aware of this and does not and will not have any claim and/or demand in this regard.

 

     The Company may change at any time, at its sole discretion and in its sole discretion, the content of the Site, the terms and conditions appearing therein, and the products sold therein. The fact that a particular product was offered for sale on the Site at any time does not guarantee that it will be offered for sale on the Site in the future, and the Company does not commit to any minimum scope, availability, or variety. The User is aware of this and does not and will not have any claim and/or demand in this regard.

 

G. It is the user's responsibility to check the contents of the products upon receipt and to verify their integrity and compliance with the order and invoice provided to him. A customer who has received a product that is not suitable for his order or a defective product may contact the company's customer service using the contact methods detailed on the company's website. In the aforementioned case, and subject to proof of the non-conformity and/or defect, the company will provide the user/customer with a new product at no additional charge, subject to the return of the defective or unsuitable product.